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Coins are added as soon as the payment provider confirms your payment. PayPal usually confirms within a minute. USDT needs network confirmations and the exact amount shown on your order, sent before the order expires. Open your order to check its status. If it says paid but your balance has not changed, or it is still pending after 30 minutes, contact support with your order number. You will never be asked to pay twice.
View CoinsPayments are approved or declined by PayPal or your card issuer, not by us. Common reasons are insufficient funds, a billing address mismatch, or a security check by your bank. Try again, use another card in PayPal, or pay with USDT. No Coins or VIP are charged for a declined payment.
Open Coins to buy a Coin pack, or Membership to buy VIP. Choose a pack or plan, pick PayPal or USDT, and complete the payment. Coins from a top-up never expire. Extra Coins included with a pack expire after 30 days.
View plansYou can pay with PayPal, including debit and credit cards through PayPal checkout, or with USDT on TRON (TRC20) or Ethereum (ERC20). Prices are in US dollars. For USDT, send the exact amount shown on the order to the address shown, on the same network.
If you signed in with email or Google, sign in the same way on any device. If you use a guest account, keep your account card: its QR code lets you sign back in on a new device. You can also contact support with your account ID.
Recovery optionsOpen Account card from Settings. Save the card image somewhere safe. Anyone with the card can sign in to your account, so do not share it. If you think someone else has it, create a new card and the old one stops working.
View my cardPhone number recovery isn't available yet. Use email or Google sign-in, or your account card. If none of these work, contact support with your account ID and any order numbers.
Recovery optionsOpen Settings to change your nickname or avatar. Avatars can be JPEG, PNG or WebP up to 2 MB.
Open SettingsCheck your connection, then close and reopen the episode. Locked episodes need Coins or an active VIP membership. If an episode still won't play, send feedback with the drama title, episode number and your device.
Write feedbackTap the video to show the controls, then tap the speed button to choose a speed.
Saved dramas, liked dramas and your watch history are in your Profile.
Open ProfileSwipe up or down in the player, or tap Episodes to pick any episode. Your progress is saved automatically.
Send us a message through feedback with your company name, what you'd like to do together, and how to reach you. Our team will reply by email.
Write feedbackFor licensing or distribution, send feedback with the titles, territories and a contact email. Our content team will follow up.
Write feedbackIf a drama has wrong subtitles, a wrong category, or content you think breaks the rules, send feedback with the title and episode number. We review every report.
Write feedbackpronsoap is intended for adults aged 18 and over. Please confirm your age to continue.
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